Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our chatbot, which interacts with the Gemini AI API and stores your questions in our database.

2. Information Collected

When using our chatbot, we collect the following types of information:

  • Conversation Information: All messages you send and receive through the chatbot.
  • Identification Data: We may collect data such as IP address and geographic location information.

3. Use of Information

The information collected is used for the following purposes:

  • Interaction with the AI API: Your messages are sent to the Gemini API to generate appropriate responses.
  • Question Storage: Your questions are stored in our database for analysis and service improvement purposes.

4. Information Sharing

We do not share your personal information with third parties, except in the following cases:

  • Service Providers: We may share information with vendors who help us operate our service, such as the Gemini API.
  • Legal Compliance: We may disclose information to comply with legal obligations or respond to legal processes.

5. Information Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Use of encryption to protect data in transit.
  • Restricted Access: Access to information is limited to employees and partners who need this information to operate our service.

6. Your Rights

You have the right to:

  • Access and Correct: Request access to your personal information and correct inaccurate data.
  • Delete Data: Request the deletion of your personal information, subject to certain conditions.
  • Withdraw Consent: Withdraw your consent to the processing of your personal information.

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes through our website or other appropriate communication channels.

8. Contact

If you have any questions about this Privacy Policy, please contact us at [email protected]

9. Consent

By using our service, you agree to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy has been created to ensure that your personal information is treated with security and respect. We appreciate your trust and are committed to protecting your privacy.

Tracking

Customizing the tracking page theme

You can create themes to customize the white-label tracking page with your brand’s colors, icons, and logo.

Create new theme

To create a theme, you must send a request with the POST method to the following endpoint:

An example of a request can be seen below:

{
   "id": "Maplink",
   "logo": "https://example.com",
   "color": "#FF0000",
   "favicon": "https://example.com",
   "language": "pt_BR"
}

Where:

  • id – ID to identify the theme.
  • logo – Logo image URL. Dimensions of 40px in height and 120px in width are recommended.
  • color – Hexadecimal value for the main color of the website. Ex: #FF0000
  • favicon – URL of the website favicon image. Dimensions of 48px in height and 48px in width are recommended.
  • languague – Website language. Possible values: ["en", "pt", "pt_BR", "pt_PT", "es", "es_AR", "es_CL", "es_CO", "es_MX"]

Update theme

To update an existing theme, simply send a request with the PUT method to the following endpoint:

The term {{trackingTheme}} should be replaced with the ID of the theme you want to update.

An example of a request can be seen below:

{
   "id": "Maplink",
   "logo": "https://example.com",
   "color": "#0000CD",
   "favicon": "https://example.com",
   "language": "pt_BR"
}

Consult theme

To query a theme, simply send a request with the GET method to the following endpoint:

The term {{trackingTheme}} must be replaced by the ID of the theme you want to consult.

Delete theme

To delete a theme, simply send a request with the DELETE method to the following endpoint:

The term {{trackingTheme}} should be replaced with the ID of the theme you want to delete.

Example – Customizing the Tracking Page Theme

In the following example, we will create a theme for the “Home Delivery” company tracking page.

The request with the icon, logo and color of the customized theme can be seen below:

{
    "id": "HomeDelivery",
    "logo": "https://i.ibb.co/4MTKPLy/logo.png",
    "color": "#e8af46",
    "favicon": "https://i.ibb.co/Fh1qVqV/ico.png",
    "language": "pt_BR"
}

After that, simply enter the name of the theme in the parameter theme when creating an order, as shown in the example below:

{
  "number": "1232132132143438",
  "description": "Product",
  "companyName": "Maplink",
  "status": {
    "value": "ON_THE_WAY",
    "label": "Pedido em trânsito"
  },
  "destination": {
    "mainLocation": {
      "lat": -22.7342864,
      "lon": -47.6480644
    }
  },
  "driver": {
    "name": "Maplink BR",
    "currentLocation": {
      "lat": -23.564515,
      "lon": -46.652681
    }
  },
  "theme": "HomeDelivery"
}

The customized tracking page can be seen in the image below: