Error messages – Planning

The following table shows all the error messages that can be returned by the API in the response body:

Error codeMessageDescription
VALIDATION_FAILED or VALIDATION_ERROR{ message: "", errors: [ ] }Simple validation errors. The errors array contains the detailed message for each field containing an invalid value (example: "startDate is mandatory" indicates that this field is mandatory but has not been entered).
MESSAGE_FORMAT_ERRORThe request json has errors and could not be processed.
PROFILE_NOT_FOUNDError checking trip profile with name {tripProfileName}The tripProfile with the specified name does not exist.
PROBLEM_NOT_FOUNDThe problem with the specified id was not found.
SOLUTION_NOT_FOUNDThe solution with the specified id was not found.
INVALID_SITE_POSITIONSome sites have not been positionnedSome of the sites have coordinates that could not be connected to a nearby road.
NO_PROJECTIONNo projection retrieved to send to route plannerSimilar to the error INVALID_SITE_POSITION, it has the same root cause, but can also occur occasionally when one of the internal services is unavailable.
EMPTY_RESTRICTION_ZONEThe name of restriction zones are invalid or the calculation of blocked arcs was not completed yet.One or more of the restriction zones reported do not exist (or have just been registered and have not yet been processed).
NO_COORDINATESNo coordinates found for arcs in mapSome of the sites were passed on without coordinates, or with incomplete coordinates.
INVALID_CALLBACK_URL_FORMAT{callbackValue} does not have a valid value. Example of allowed values:,…URL of callback entered does not have a valid format.
INVALID_TIME_WINDOWmust have the start less than or equal to the endA specified time window where the end time is earlier than the start time.
Impossible to get optimization profileThe optimizationProfile with the specified name does not exist.
ax.rp.errXXXProblems occurring in the route planner, usually linked to inconsistencies in the map used, occasionally due to instabilities. XXX is the numerical error code.
ax.rp.err113Not possible to create route between site A and BThe route planner has not found a path from point A to point B. Example of a case: Point A is a one-way dead-end road.
Table of possible error messages returned by the API